Terms & Conditions

TERMS OF SERVICE

OVERVIEW

Welcome to BluBein, the Platform offering you exceptional products and services. The terms “we,” “us,” and “our” refer to BluBein, and by using our website and services, you signify your agreement to adhere to these Terms of Service. Please read and understand the terms, conditions, and policies that govern your interactions with us as you browse our website and participate in our offers.

We highly suggest you read these comprehensive Terms and Conditions carefully since they outline both parties’ expectations, rights, and obligations. Using our website and services indicates your acceptance and understanding of these terms. If you disagree with any of these terms, we urge you not to use our services. These Terms and Conditions constitute the complete agreement governing your interaction with BluBein, supplanting any prior agreements, whether verbal or written. Please contact us if you have any queries or need additional clarification on any element of these Terms & Conditions.

ONLINE STORE TERMS

Our products are intended for adults’ use and are unsuitable for minors. If you are a parent or guardian considering using our supplements for a child, we advise consulting a healthcare professional before proceeding. Using our Platform, you affirm that you are either of the legal age of majority in your state or province or have secured appropriate parental or guardian consent, if you are a minor. Additionally, if you are accessing our services on behalf of a minor, you are responsible for supervising and controlling their use to ensure adherence to these Terms of Service. We seek to provide a secure and welcoming environment for all users, and your adherence to this age requirement is critical.

GENERAL CONDITIONS

Our commitment to providing you with a seamless experience is unwavering. Furthermore, we may add new features and capabilities to the Platform as part of our continuous efforts to improve user experience. While we attempt to keep our Platform safe and secure, we cannot guarantee that the material you interact with will always be error-free or free. These enhancements will also be governed by the Terms of Service, so acquaint yourself with any modifications to keep informed.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make a great effort at BluBein to present you with accurate and dependable information about our goods and services. However, it’s essential to understand that information presented on our Platform may occasionally need to be completed, updated, or subject to inaccuracies. As a result, we highly advise you to use your discretion and check crucial facts before making judgements based only on our content.

We recommend finding extra sources of information to ensure that your judgments are well-informed, especially regarding key subjects such as purchase decisions, investing decisions, or any other activities with potentially major effects.

MODIFICATIONS TO THE SERVICE AND PRICES

Our dedication to delivering quality products and services matches our commitment to improvement. We reserve the right to modify or discontinue any aspect of our services, including products, features, and tools, without prior notice. This commitment to continuous enhancement lets us provide you with the most relevant and valuable offerings.

Changes to product prices may occur due to various factors, such as market conditions, supplier costs, and availability. While we strive to communicate such changes promptly, we encourage you to check the current prices before purchasing.

PRODUCTS OR SERVICES

Our Platform may offer various products and services that cater to your diverse needs. We take great care to present accurate descriptions and images of these offerings, enabling you to make informed choices. However, it’s important to note that the colours and textures displayed on your screen may vary slightly due to factors beyond our control, such as monitor calibration.

We also emphasise that certain products or services might have limited availability, and our refund and exchange policies provide you with clear guidelines on such matters. If you decide to return or exchange a product, please refer to our Refund Policy for detailed instructions.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

To facilitate seamless transactions and a positive user experience, you must provide accurate and up-to-date billing and account information. We reserve the right to refuse service, limit quantities, or cancel orders placed with incorrect or misleading information.

In the event that we need to make changes to an order or cancel it, we will make reasonable efforts to notify you through the contact information you’ve provided. We appreciate your cooperation in ensuring accurate information, which helps us maintain a secure and efficient Platform.

OPTIONAL TOOLS

As part of our commitment to enhancing your experience, we may offer access to third-party tools that can complement our services. These tools are provided “as is” and “as available.” While we strive to select reliable mechanisms, we do not exercise control over third-party tools. We cannot be held responsible for their functionality, security, or impact on your experience.

Using these optional tools is entirely at your discretion, and we encourage you to review the terms and policies of the relevant third-party providers before engaging with them.

THIRD-PARTY LINKS

We might include connections to third-party websites, information, or services that we feel may enhance your experience. It is crucial to note that these links are given for informative reasons only and do not indicate that we endorse or regulate the connected material.

When you choose to visit third-party websites through the links on our Platform, you acknowledge that you are leaving BluBein and entering a different online environment. We encourage you to review these third-party websites’ terms, policies, and practices before engaging with them.

PERSONAL INFORMATION

We value your privacy. Your information is subject to our Privacy Policy, which defines how we collect, handle, and secure your data. We invite you to read our Privacy Policy to learn more about how your information is protected.

ERRORS, INACCURACIES AND OMISSIONS

While we strive to provide accurate and up-to-date information, it’s possible that errors, inaccuracies, or omissions may occur on our Platform. We reserve the right to correct these issues, even after placing an order. In such cases, we will make reasonable efforts to communicate any changes to you.

PROHIBITED USES

Our Platform is designed to promote a positive and respectful environment for all users. You agree not to use our Platform for unlawful, abusive, or harmful activities. This includes refraining from engaging in behaviour that could violate the rights of others, such as infringing on intellectual property rights or promoting discrimination.

Additionally, please do not use our Platform to distribute malware viruses or engage in any activity that compromises the security and functionality of the Platform.

MEDICAL DISCLAIMER

The information provided on our website, including product descriptions, articles, and guides, is intended for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. We strongly recommend consulting a qualified healthcare professional before making any decisions based on the information provided.

Health Disclaimer: Our health supplements and products are designed to support general well-being and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary, and the effectiveness of supplements can be influenced by factors such as genetics, lifestyle, and overall health.

Dosage and usage instructions: To ensure optimal results and safety, following our health supplements’ recommended usage and dosage instructions is essential. Please adhere to the guidelines provided on the product packaging or as directed by a qualified healthcare professional.

Allergen information: Please be aware that some of our health supplements may contain common allergens. If you have allergies or dietary restrictions, we advise carefully reviewing the product’s ingredient list and consulting a healthcare professional if necessary.

Pregnancy and nursing: If you are pregnant, nursing, or considering pregnancy, we strongly recommend consulting your healthcare provider before using any of our health supplements. Certain ingredients may have potential effects during pregnancy or while breastfeeding.

DISPUTE RESOLUTION

In the unlikely event of any disputes or disagreements between you and BluBein, we encourage you first to attempt to resolve the matter through open communication. Please contact our customer support team, as outlined in the “Contact Us” section, to discuss and address your concerns. We are dedicated to finding amicable solutions to any issues that may arise.

If the issue cannot be resolved through informal discussions, both parties can agree to enter mediation or another alternative dispute resolution process. This approach aims to avoid the costs and complexities associated with traditional litigation. Any costs incurred during such proceedings will be shared equally between the parties involved.

INTELLECTUAL PROPERTY

All content and materials provided on the BluBein Platform, including but not limited to text, graphics, images, logos, videos, and software, are the intellectual property of BluBein or its content suppliers and are protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Platform without the prior written consent of BluBein or the appropriate owner of the material.

USER CONDUCT AND RESPONSIBILITIES

Your engagement with the BluBein Platform comes with the responsibility to maintain a respectful and lawful online environment. You agree not to use the Platform for any purpose prohibited by these Terms of Service or that violates applicable laws and regulations. This includes refraining from any activity that could infringe upon the rights of others, promote discrimination, or compromise the security and functionality of the Platform.

TERMINATION OF ACCOUNTS

These Terms of Service remain effective unless and until terminated by you or BluBein. You can terminate your agreement by discontinuing your use of our Platform.

BluBein reserves the right to suspend or terminate your access to the Platform at its sole discretion, without prior notice, if it believes you have violated these Terms of Service or engaged in activities harmful to the Platform or other users. Termination may include disabling your account and restricting access to the platform’s content, services, or products.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

While we are committed to providing a reliable and secure Platform, we cannot guarantee that our services will be uninterrupted, error-free, or entirely free from security vulnerabilities. By using our Platform, you acknowledge that there may be instances where our services are temporarily unavailable due to maintenance, technical issues, or factors beyond our control.

We strive to ensure the accuracy of information and the quality of products and services on our Platform. However, BluBein, its directors, officers, employees, and partners are not liable for any damages, losses, or liabilities arising from your use of our Platform or any products or services obtained through it. This includes but is not limited to direct, indirect, incidental, punitive, and consequential damages.

INDEMNIFICATION

You agree to indemnify and hold harmless BluBein, its parent company, subsidiaries, affiliates, partners, officers, directors, employees, agents, and suppliers from any claims, demands, liabilities, expenses, or damages, including legal fees, arising from your breach of these Terms of Service or your violation of any law or the rights of a third party arising from or relating to:

(a) Your breach of these Terms of Service or your representations and obligations outlined in these Terms of Service.

(b) Your usage of the content on the BluBein Platform, including any alleged infringement or violation of third-party rights through your use.

(c) Your interaction with and use of the products provided by BluBein, including trial products.

(d) Any claim regarding the infringement of any individual or entity’s intellectual property or proprietary rights.

(e) Your violation of any provision within these Terms of Service.

(f) Any information or data you provide to BluBein, including its accuracy and legality.

BluBein may request written assurances from you in the event of legal action or a lawsuit by a third party. Failure to provide these assurances could be a significant breach of the Terms of Service. BluBein also has the option to join the defence against third-party claims related to your use of content or products, at its own expense and with its chosen legal counsel. If you initiate the defence against such claims, BluBein will cooperate reasonably at your cost, but you are solely responsible for defending BluBein. Any settlements related to these claims require prior written consent from BluBein. These indemnification obligations continue even after the termination of the Terms of Service or your use of the BluBein Platform or its products.

SEVERABILITY

If any provision of these Terms of Service is deemed unenforceable or invalid, the remaining provisions shall remain in full force and effect. Our decision to enforce or not enforce a particular condition does not waive our right to enforce that provision in the future.

ENTIRE AGREEMENT

These Terms of Service and any additional policies or operating rules posted by BluBein constitute the entire agreement between you and BluBein. They supersede any prior agreements, communications, or proposals between you and BluBein, whether oral or written.

GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you with services are governed by and interpreted in accordance with the laws of India. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in [Location], India.

CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to review these terms periodically for changes. By continuing to access or use our Platform after changes have been posted, you agree to be bound by the updated terms.

Social media and user content: When engaging with our company on social media platforms or contributing user-generated content, we kindly request that users adhere to appropriate conduct and content guidelines. We reserve the right to moderate and manage user content as needed. By interacting with us on social media, you grant us permission to use, share, and feature the content you provide.

CONTACT US

We value your feedback, inquiries, and concerns and are here to assist you in any way we can. If you have questions about our products, services, or policies or encounter any issues while using our Platform, please do not hesitate to contact our dedicated support team.

Customer Support

Our customer support team is ready to address your questions and assist you with any issues you may encounter. You can reach out to us through the following channels:

• Email: You can email us at support@blubein.com with your questions or concerns. We strive to respond to all emails within 24 hours.
• Phone: You can contact our customer support hotline at Toll Free: 1800 571 1777 for immediate assistance. Our support agents will be happy to assist you during our business hours.

User comments, feedback, and other submissions

We value your input and engagement with our Platform. Whether you choose to submit comments, feedback, suggestions, or other materials, we appreciate your contributions to the BluBein community.

By submitting content, you grant us the right to use, modify, distribute, and publish your contributions in any medium. However, please note that we are not obligated to keep your submissions confidential or provide compensation for them. We may also moderate or remove content that violates our guidelines or terms.

Your contributions should not infringe on the rights of any third party, and you are responsible for ensuring that your submissions are accurate, lawful, and respectful. We encourage you to maintain a positive and respectful tone when engaging with our Platform and other users.

Reporting Issues

If you encounter any technical issues while using our Platform or believe you’ve encountered content violating our guidelines, please report it to us promptly. We take all reports seriously and will investigate and address the matter as necessary.

You can contact our customer support team through any of the above-mentioned channels to report an issue. Please provide a detailed description of the issue or content in question and any relevant screenshots or information that could assist us in resolving the matter.

Address

If you need to contact us via postal mail or visit our physical location, you can reach us at the following address:

BLUBEIN NUTRIX PVT. LTD.

No. 14(12), 3rd Floor, 8th Street, Gopalapuram, Gopalapuram (Chennai), Chennai, Chennai-600086, Tamil Nadu