Privacy Policy
Privacy Policy
Last updated: November 27, 2023
WHO WE ARE
Welcome to BluBein, a trusted Indian health supplement company committed to providing a wide choice of high-quality healthcare supplements. We aim to supply you with items that improve your well-being and promote a healthy lifestyle. We take pleasure in providing health supplements that have been meticulously developed to match your specific requirements.
WE COMPLY WITH E-COMMERCE REGULATIONS
BluBein is entirely dedicated to following the norms and regulations that regulate e-commerce. Our top concerns are your privacy and data security. If you have any questions or issues, please do not hesitate to reach us via our contact page.
CONSENT FOR COMMUNICATION
You agree to the collection and use of the information you disclose on the Platform in accordance with this Policy by accessing and/or using our Platform and providing the information described in this Policy, including, but not limited to, your consent to share your information as described in this Policy. We welcome you to read our information collection, use, and disclosure policy. If you disagree with any of the terms or rules in this Policy, you may choose to discontinue using the Platform.
PRIVACY POLICY
This Privacy Statement explains how we collect, utilise, and protect your personal information when interacting with our website or using our services. We want you to understand how your data is handled, so please carefully read the information provided below.
Collection of Personal Information
We respect your privacy throughout site visits. We only gather your Personal Information if you voluntarily disclose it to us. We collect certain information about you when you visit our website for statistical reasons. However, unless compelled by law enforcement with appropriate authorisation, we respect the confidentiality of your browsing actions.
1. Information We Collect
We collect several sorts of information from you through various sources in order to provide you with excellent services and enhance your experience:
We collect the following information from you: We gather the information you supply directly when you sign up for an account, request certain services, or contact our customer support staff. These data might include your name, email address, phone number, and mailing address. This information is critical for efficiently processing your orders and maintaining good communication channels.
Information We Collect Through Your Use: As you navigate and utilise our services, we collect data that helps us understand your interactions better. This includes:
Location Information: We collect precise location data (such as GPS and network-based information) if you’re placing orders or availing delivery services. We may also derive the approximate location from your IP address to enhance the speed of our website.
Contact Information: With your permission, we may access and store names and contact information from your device’s address book. This helps facilitate social interactions through our services, like checking if you’re connected to others and enabling you to call them.
Transaction Information: We collect and retain details about the services you request, such as the type of service, date and time of service, amount charged, and orders placed. Additionally, if someone uses your promo code, we may associate your name with theirs.
Usage and Preference Information: We analyse how you and other visitors interact with our services, including the preferences and settings you choose. We may use technologies like cookies to create unique identifiers that aid in understanding your preferences.
Device Information: We gather information about your mobile device, including hardware model, operating system, preferred language, etc. This data helps us improve app performance and user experience.
Call and SMS Data: If you communicate with our customer support, we collect call data, including date, time, parties’ phone numbers, and SMS content.
Log Information: Interacting with our services leads to the collection of server logs, which include device IP address, access dates and times, viewed features, app crashes, browser type, and more.
2. How We Use Your Information
The information we collect serves the following purposes:
Providing and Enhancing Services: We use your data to fulfil service requests, process payments, send receipts, and deliver product updates. This includes providing customer support, ensuring safety features, and authenticating users.
Internal Operations: Data is essential for our internal processes, including bug troubleshooting, data analysis, research, and monitoring usage trends.
Communication: We may send you communications about products, services, promotions, news, and events that we believe would interest you. Additionally, we process contest and promotion entries and related awards.
Personalisation: Understanding your preferences enables us to personalise and improve our services.
3. Sharing of Information
Your information is handled with care and shared when necessary:
Sharing Personal Information
We may share your Personal Information with:
- Third-Party Services: We collaborate with third parties to provide services you request, such as partnerships or promotional offerings. We may also share data with apps or websites integrated with our services.
- Public Forums: If you contribute content in public spaces like blog comments or social media posts, it becomes visible to the general public.
- Legal Compliance and Protection: We share data if requested by competent authorities or to protect our rights, property, or safety and to enforce our User agreements, Terms of Service, or policies.
- Business Transfers: During mergers, acquisitions, or other business transactions, your data may be transferred to the new entity.
- Consent-Driven Sharing: Sometimes, we can share your data with third parties, like event co-sponsors, with your consent.
- Service Providers: We engage authorised service providers for specific tasks, like processing orders. They can’t use your information for any other purpose.
- Corporate Entities: We share information with corporate entities to combat identity theft, fraud, and illegal activities, ensuring Platform security.
User Control and Data Portability
You have authority over your data. Logging into your account lets you view, amend, or remove your personal information. We may be required to retain certain information due to legal obligations or legitimate business objectives. You have the right to request the portability of your data. Please contact us for additional information on how to begin this process.
Children’s Privacy
Children are not permitted to use our services. We do not actively gather data from children unless they reach the age of majority under Indian law. If you are under the legal age of majority, please do not use our services.
Data Retention
We retain your data for specific periods:
Retention Periods: Your data is retained for as long as needed to fulfil the purposes mentioned in this Policy. We determine retention periods based on legal requirements and business needs.
Consent
By using our services, you consent to collecting, processing, and sharing your data as defined in this Policy. Consent Withdrawal: You may withdraw your consent by [method of withdrawal]. Remember that revoking consent may restrict some functionalities.
Use of “Cookies”
On certain pages of the Platform, we utilise data-gathering devices such as “cookies” to assist in evaluating web page flow, monitor promotional effectiveness, and encourage trust and safety. Cookies do not hold any personal information about you. Cookies can also assist us in providing information tailored to your preferences. Most cookies are “session cookies,” meaning they are wiped from your hard disc at the conclusion of a session. You are always free to decline/delete our cookies if your browser permits. However, in that case, you may not be able to use certain features on the platform.
Security Measures
We take your data security seriously:
Encryption: Your data is encrypted to ensure its safety during transmission.
Secure Storage: We store your information in safe environments to prevent unauthorised access.
Access Controls: Access to your data is restricted to authorised personnel only.
Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Should you encounter what you believe to be a security vulnerability or potential bug on any websites owned by “BluBein,” we urge you to notify us immediately via [specified contact email]. Our devoted team will thoroughly analyse any genuine claims and respond quickly to any issues.
We are strongly dedicated to protecting your Personal Information against loss, unauthorised access, disclosure, copying, abuse, or modification. We emphasise protecting your Personal Information, regardless of its format, by employing security methods matched to the sensitivity of the data.
Data Breach Notification
In the case of a data breach that compromises the security of your personal information, we have created a strict procedure to notify you and take relevant legal action swiftly. Our process includes immediately identifying and assessing breaches, reporting to regulatory authorities if necessary, and timely communication with affected users. If a breach occurs, we will provide clear and straightforward information about the incident, the type of personal information impacted, our attempts to alleviate the issue, and recommended safeguards. Notifications will be provided via a variety of communication methods, including email. If you suspect or become aware of a data breach involving our services, please notify our Grievance Officer or our designated support staff using the contact information given. Your safety and privacy are still our top priorities.
Social Media Integration
Our website may integrate features or plugins from various social networking platforms to allow for engagement and content exchange. These tools may record your IP address and the pages you view on our website. Cookies may be set in order for the functionality to operate properly. Third-party firms host social networking features and widgets, and the privacy rules of those companies control your interactions with them.
Choose whether to interact with our material on social media platforms or to share our stuff on social media. You should know that your interactions with those sites are visible to others. We recommend that you read the privacy policies and settings of the social media sites you use to learn more about how your information is collected, used, and shared.
Please remember that we have no control over these social media sites’ data-gathering practices, and any interactions with them are subject to their individual terms of service and privacy policies. We are not responsible for third-party social networking networks’ privacy practices.
Last updated: November 27, 2023.
